Return & Refund Policy
At “Robo Buy,” we aim to ensure the satisfaction of our customers with their purchases of electronic components and project kits. To facilitate a smooth return process, we require customers to provide an unboxing video as proof within 48 hours of receiving the item for any return or refund requests.
Unboxing Video Requirement
To initiate a return or refund request, customers must:
- Record an unboxing video clearly showing the unopened package, including the shipping label and the condition of the product received.
- The video should showcase the complete unboxing process, displaying all components, parts, and packaging materials included in the shipment.
- Highlight any visible damage, defects, or discrepancies noticed during the unboxing process.
Submitting the Unboxing Video
Customers can submit the unboxing video by contacting our customer service team at [click here]. Once the video is reviewed and approved by our team, we will guide you through the return process and provide further instructions.
Cancellation Policy
No Cancellations Allowed.Once an order is placed and confirmed, it cannot be cancelled. We process orders promptly to ensure timely delivery of products to our customers, and as a result, we are unable to accept any cancellations.
Return Eligibility
Returns or refunds will only be processed if the unboxing video meets the above-mentioned criteria and is submitted within 48 hours of receiving the item. Items must be unused and in their original condition and packaging.
Refund Process
Upon approval of the unboxing video and confirmation of eligibility for a return or refund, we will initiate the refund process to the original method of payment within 7 working days.
Non-Compliance with Unboxing Video Requirement
Returns or refunds requested without providing the required unboxing video within the specified timeframe may not be accepted. In such cases, please contact our customer service team for further assistance.
Contact Us
If you have any questions or require assistance regarding our return policy or the unboxing video requirement, please reach out to us at:
